Meet Melissa Hilliard, Registered Health Information Technician at The Gardens at Depugh
Melissa Hilliard has been dedicated to serving in long term care for over 35 years. She started as a CNA in 1990 and quickly developed a passion for connecting with the residents. Melissa’s career evolved as she took on various roles, including Activities Assistant, Central Supply Coordinator, and Rehabilitation Technician. When the opportunity to take over the Medical Records position arose, she embraced it wholeheartedly.
A consultant encouraged her to pursue a degree in Health Information Technology, leading her to find her true calling in managing medical records. Now, as a Registered Health Information Technician at The Gardens at DePugh Nursing Center in Winter Park, she wears multiple hats as the Medical Records Manager, Social Services Director, and Admission Assistant, helping residents and staff navigate their health care needs.
Melissa truly enjoys the relationships she builds with residents, offering them support and understanding on a different level. She has always believed in treating residents as she would want her own family to be treated. Her role allows her to assist with their concerns and alleviate any worries they may have, making each day a rewarding and positive experience. To Melissa, long term care is a special place filled with rich histories and personal stories, and she takes great pride in being part of such a caring community. Melissa encourages others to consider a career in the field, as it allows a person to make a meaningful impact and truly become part of a family.
