Most of us are familiar with the Exit Interview. It’s a widely used method to figure out what a company did right and what they could have done better to keep that employee happy and therefore, retain them. However, by the time you conduct an exit interview, it’s too late. Your employee is leaving.
So why wait until they’re gone to figure out how you can improve upon the situation that made them leave? Why not figure it out while the employee is still with your organization? Enter the “Stay Interview.” The stay interview is an opportunity for you to ask current employees why they continue to work for your organization. The knowledge you gain can help to retain your remaining valuable, high performing employees.
The stay interview is gaining ground in the Healthcare and Senior Living Industries especially as the war for talent rages on. We’re experiencing a tight labor market which is the biggest challenge hiring managers face today. Replacing workers who leave is an arduous task. Therefore, rather than spending time and resources on filling vacant positions, stop the revolving door before it starts.
The stay interview should be conducted by the employee’s manager. It also should be scheduled ahead of time when convenient for both the employee and manager. Your employee should be told what the meeting is about, given some questions ahead of time, and assured that the conversation is non-threatening and will stay confidential.
The best stay interview questions should be formulated to help managers individualize their work as leaders and learn more about the people they manage. So, in order to get the most out of the stay interview, here are 10 questions that get to the heart of what it takes for your employees to stay the course:
- What makes you excited to come to work each day?
- What makes for a great day?
- What are you passionate about?
- If you could redesign your job, what would it look like?
- What kind of recognition would you like to receive that you are not receiving now?
- What kind of flexibility would make your professional and personal life better?
- What are some other healthcare and senior living organizations offering that you wish we would offer?
- What did you like about some of your past positions in healthcare or senior care?
- What are some of your talents and skills that we haven’t made the most of?
- Can you name some accomplishments while working here that you feel good about?
The stay interview is not a once a year Q & A session. Managers need to measure employee job satisfaction and engagement on a regular basis. Consider scheduling stay interviews at the end of each quarter or at least twice a year.
The stay interview is a great way for you to learn what your healthcare or senior living organization is doing right, could improve upon, and what your staff likes about their current positions, and why they stay at your organization. Plus, it’s preferable to an exit interview when it’s obviously too late to change course.